PC Gphone FAQ
Q: I want to purchase Gphone Buddy Service.
How much will it cost after the 60-day free trial?
You can purchase Gphone Buddy service at $9.95 per year.
If you purchase this service, you will receive a license
for a Gphone number effective for one year.
Q: How can I change to another of my G-Numbers?
Go to Option - Others and click Change, and sign in
with another G-Number.
Q: I want to know my buddy's G-Number on my
Buddy list.
Right-click the face icon of the buddy on the
list. His/her G-Number will be displayed.
Q: How can I delete a buddy on my Buddy list?
Right-click the face icon of the buddy you
want to delete. Then you will see "Delete".
Click "Delete". The buddy will be deleted
from your list.
Q: I can not connect with my buddy.
Gphone 2.0 can not make a call to Gphone 1.6.
Please make sure that your buddy also has Gphone 2.0
installed.
Q: I can not connect with
my buddy whose face icon shows on line - 1.
Your buddy`s icon will still display as on-line
if he/she disconnected Gphone improperly. Please sign-in
again in a few minutes, and re-check the status of your
buddy.
Q: I can not connect with my buddy whose face
icon shows on line - 2.
Your buddy may be in the middle of making a
call or receiving a call.
Q:My buddy list is blank in white.
Please close and re-open the list.
Q: Gphone can not receive a call.
There's a possibility that the port for TCP and UDP
are not open in your router or firewall. These are the
default ports used for PC Gphone:
UDP: 5060, TCP: 600, and UDP: 6701
Particularly if you have a LAN with a router trying to communicate outside of your network, there's the possibility that your firewall setting is blocking the port. If this is the case, then change the receiving side of the router's firewall setting to manual, and unblock the port. Please refer to your routers user's guide for more information on how to operate the firewall and change the settings.
Q: I want to use Gphone under a LAN and/or through a Router.
By having your NAT settings (IP masquerade/Port Forwarding) adjusted on your router, multiple use and use across a LAN is possible. Utilizing a function to forward the ports on your router for IP masquerade and/or NAT settings, forward the above listed ports to the DHCP assigned IP address of your computer. Note: your DHCP server or router device may change the IP address assigned to your computer. You may want to assign a permanent local IP address to your device.
Q: I can receive calls, but I cannot be heard.
First, please make sure that your microphone volume is turned up and not on mute. (You can check this from the Control Panel of your PC) Your network provider might have limitations on the setting of your network for security purposes. Gphone uses UDP port (6701) for the communication path. If this might be an issue, please contact your network administrator or your network provider for information on how you might be able to change the setting.
If you are using a router, set “Port forward” (NAT setting) for your IP address on your router.
Q: I am hearing my own voice.
It is possible that your partner has the speaker turned up high enough for you to listen to your own voice being broadcast through his/her speakers and into their microphone. Ask him/her to lower the volume of the speakers.
By using a headphone you will not only eliminate ‘echo’ but it will also provide you with a superior communication experience. We recommend Plantronics headsets which may be purchased at www.plantronics.com
Q: I cannot hear my partner's voice.
Your partner's microphone volume control might be too low. Ask him/her to adjust their microphone control. Instruct them to go to the options panel by selecting the wrench icon in the upper right corner – then choose “Sound” – “Microphone Reception”- where they may adjust their microphone level to the appropriate level. (note: press the [x] button to save the microphone level).
Q: I am hearing static.
- Go to Options - Sound, or right click on Gphone task bar to adjust the Microphone Reception. If this does not work, change the connection speed through Option - Communication.
- There may be some issues with your network. Please contact your network administrator for further assistance.
- It might be a case where your network has run out of bandwidth. Adjust the network setting on your Gphone under the Option menu, Network tab.
- The sound driver may not be compatible. Please obtain the latest version of your sound card driver from the device manufacturer.
- If you have packet filtering software, which filters voice packets, the quality of the sound may be decreased.
Q: My partner’s voice sometimes cuts off.
- Go to Option – Sound and turn up the microphone reception.
- Go to Option – Network tab, and select another network speed or voice codec.
- The sound driver may not be compatible. Please obtain the latest version of your sound card driver from the device manufacturer.
Q: I would like to receive an additional G number.
G numbers can only be assigned to as single e-mail address. If you would like to receive another G number, resister with a different e-mail addresses.
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